Frequently Asked Question

Crypocto is a licensed virtual asset exchange service with which you can quickly exchange digital assets. More than 20 cryptocurrencies are available for exchange, including Bitcoin, Ethereum, Litecoin, Monero. You can exchange them for other cryptocurrencies or fiat currencies.
Crypocto offers the following advantages:

1. Speed. All operations are performed as soon as possible.

2. Benefit. We offer a favorable exchange rate and low commissions.

3. Without a hold. Funds are not delayed in accounts, but are immediately sent for processing.

4. Full automation. All orders are processed automatically. The Crypocto platform works 24/7.

Various cryptocurrencies are available on Crypocto, including the most popular ones. The full list can be found in the calculator, on the main page of the exchanger by clicking on the button with a drop-down list. 

We respect the anonymity and safety of our customers. Crypocto works completely automatically, and support is available in Live Chat, mail or telegram. Support schedule Mon-Sun from 9:00 to 21:00

The loyalty of our customers is fully reflected on the popular Trustpilot and BestChange sites.

The floating exchange rate may change during the exchange. For example, when creating an order, the course can be one, and at the time of payment it can change slightly. This is due to a change in the exchange rate and commissions for a transaction in the blockchain. At a floating exchange rate, the amount may differ from the one claimed at the time of creation of the exchange.

Be sure to report it to the support service in any way convenient for you.

A fixed rate is a rate that is offered to the user at the beginning of the exchange and remains constant until the transaction is processed. Before creating an exchange, 3 types of exchange fixation are available: 1%, 3%, 5%. According to the selected percentage, the course fixation settings are set. For example, if you choose 3%, the rate will remain fixed provided that the exchange rate fluctuation does not exceed 3%. When exchanging currencies at a fixed rate, the user can easily calculate the amount that he will receive as a result.

Crypocto is an automatic electronic currency exchange service, all operations are carried out without manual intervention 24/7. You can exchange funds at any time convenient for you.

Crypocto receives current quotes from cryptocurrency exchanges such as Binance, WhiteBit, Huobi and many others. We have developed a robot that processes orders in a split second and chooses the most favorable exchange rate. This course is displayed on Crypocto. The calculation rate may differ slightly from the exchange rate at the time of order due to the processing time of the transaction in the blockchain.

You can do this by contacting support.

No, the transaction cannot be canceled after the payment is made, as it is a fully automated process.

The speed of confirmation depends on the workload of the blockchain network, as well as the speed of the KYC and AML verification procedure by the system. You can always ask our operators if the exchange has not been completed within 30 minutes after a successful deposit.

The Crypocto exchanger system works completely automatically. The exchange in automatic mode takes place exactly for the amount that was specified when creating the exchange order. If you sent an amount greater than the specified amount, the exchange will be completed by the amount originally specified when creating the exchange order.

You can find your order through the search, on the main page of the exchanger. 

A cryptocurrency wallet is a special account where cryptocurrencies are stored. An address is a combination of numbers and letters that is generated randomly and tied to a separate wallet. It can be compared to a bank card number - the address is always individual. The wallet address must be indicated on Crypocto during the exchange, cryptocurrency will be credited to it, or will be debited if you carry out a reverse operation. Crypocto does not store wallet information.

Let's consider the example of BTC: as soon as the transaction is made, it is sent to the Bitcoin network for execution and must be included in the block to become legitimate. The process of including a transaction in the found block is called transaction confirmation. 

If the request has been processed, the funds will not be refunded. In case the request was paid but not executed you need to contact our support service. You will be able to return the funds minus the transfer fee.

The minimum exchange amount for a particular currency pairs is reflected on the exchange page under the exchange amount field.

The order is accepted and processed automatically. Enrollment depends on the speed of transaction processing in the blockchain and may take up to 30 minutes or more.

Crypocto is an automatic cryptocurrency exchange service. All operations take place through the exchange service website. Any manual transfers to the exchanger's accounts will be returned to the user in accordance with our refund policy. If you have made such a payment, contact support. Our manager will check the information and make a refund.

All commissions are taken into account in the course when calculating through our exchange calculator. In the case of fiat transactions, an additional commission may rarely be charged by the issuing bank of the payment card. This may happen if you use a credit card or card with a currency other than the currency of payment during the exchange (in this case, currencies are converted at the exchange rate of your bank).

You can send a request to the support service with the amount you want to exchange and indicate the currency. In this case, the exchange will take a little longer than usual, but will be executed as quickly as possible.

The rate is fixed at the time of receipt of funds to Crypocto wallets. If you sell cryptocurrency, the fixation takes place after receiving the required number of confirmations on the blockchain network. When buying cryptocurrency for fiat funds, the transaction rate is fixed at the time of confirmation of debiting funds from the card (introduction of the 3DS code).

Please note that payment for the order must be made only within the time allotted by the regulations. Since payment details are assigned to a specific order only for the time allotted by the regulations. If the order is paid after the time allotted for payment expires, the deposit will not be assigned to the order.

The commission when exchanging cryptocurrency for another cryptocurrency is from 0.1% to 3%, depending on the features of the exchange. 

The status of the order can be tracked in your Crypocto personal account on the "My Orders" page. In addition, information on the status of the order will be automatically sent to the e-mail address you specified when creating an exchange order.

Due to the low commission, the transaction may have poor priority and may not receive network confirmation in the near future. If you send us a transaction with a low network commission, you risk spending a lot of time waiting for the order to be completed. The order will be completed automatically only after your transaction receives the required number of network confirmations.

Financial transactions may be delayed and carried out longer than 30 minutes. This can happen for the following reasons:

Yes. You can track the exchange process directly on the Crypocto website, on the exchange page, as well as through an email notification, or by viewing transactions on the blockchain network using the link from the order.

If an error is detected, you need to contact support. Describe your problem and order number to us and we will consider it. If you enter your wallet address incorrectly and after sending the payment, we will not be able to change anything. Therefore, please carefully check the data before paying for the exchange.

Buying cryptocurrency takes an average of 5-7 minutes, which are necessary to fill out the purchase and payment forms. As soon as our platform receives a deposit, the cryptocurrency is sent to the crypto wallet specified in the purchase form. After that, you can track the enrollment process using the link we provided with tx hash.

If you have lost access to the device or address to which two-factor authentication was linked for any reason, write to support at [email protected] or contact via online chat. Specialists will disable 2FA and link it to a new device or address.

Two-factor authentication is the second level of protection of client accounts after the password. The user needs to confirm the login with a special one-time code that comes to e-mail or phone, or use a fingerprint.

No, you do not need to register an account to make transactions using the Crypocto platform. However, registered users do not need to enter their own data for exchange every time. In addition, after registering on our platform, you will have access to much wider functionality for buying, selling, exchanging, storing, receiving and sending cryptocurrencies.

It is not necessary to register the exchange - it is enough to specify an e-mail address. However, registration will give you more benefits, including participation in the loyalty program.

We recommend that you specify your e-mail when creating an exchange application. Transaction information will be sent to your email address.

Step by step: "Login" → "Forgot password" → "Restore" → specify the email that was used for registration. Next, you will receive a password confirmation email with a link. Follow the link to confirm the password change and enter a new password.

To withdraw referral charges, you need to specify the address of the USDT TRC-20 wallet. The minimum withdrawal amount is 15 USDT. It is also necessary to specify the withdrawal amount within the available bonuses and confirm the application. In the near future, the funds will be credited to your account.

You can see this information in your personal account, in the "Referrals" section. On this page you can track the number of bonuses accrued from profits on referral exchanges, as well as the history of exchanges of your referrals, so that you can independently check the amount of your bonuses

You need to register an account on our platform. After that, you need to go to your personal account and select the "Referrals" section in the panel on the left, where all information on the referral program will be available.

The referral link is located in your personal account, on the left in the "Referrals" section, at the top of the page.

In your personal account, in the "Referrals" section you will find the current referral percentage set for your account. There you will also see the number of active referrals

KYC (Know Your Customer) is a process in which organizations check and identify their customers to verify their authenticity and legal compliance. The goal of KYC is to prevent fraud, money laundering and terrorist financing. 

AML (Eng. Anti-Money Laundering) is a system of measures, policies and procedures developed to combat money laundering and terrorist financing. AML is an important component in the field of financial regulation and economic security. 

All transactions are automatically AML checked. In the event that the transaction has a risk speed of more than 40%, the user will need to go through the identity verification procedure - KYC and provide data on the sources of funds. The deposit will not be returned to the user until the verification is completed.

Crypocto carries out AML monitoring of crypto assets and if a transaction is identified as high-risk, it is subject to additional verification.