Frequently asked questions — by service

Crypto escrow is for a real-asset deal — we hold funds until the asset leg completes. Typical examples sit under Crypto escrow in the nav — start from real estate or cars. The on-ramp and off-ramp are regulated fiat↔crypto conversions without tying the wire to a specific asset purchase — usually 24–48 hours with a named manager.

On the on-ramp, the core pair is EUR/USD ↔ USDT/USDC via SEPA/SWIFT; standalone asset desks can also absorb BTC, ETH and other majors by arrangement after a short desk review. Everything is manager-led on the rails described on each product page — not a self-serve exchange ticket. Longer walkthroughs live on the blog.

Yes — that is exactly the off-ramp. Send stablecoins or majors from your wallet; receive EUR or USD on your IBAN with full documentation. Country-specific rails are summarised on desks such as Germany, France or Ukraine.

Crypocto escrow is a regulated settlement layer for a named real-asset deal: you bring the listing, the counterparty and the invoice; we hold crypto in a segregated wallet, lock the EUR side, and release funds when the contract conditions are met. A retail exchange only swaps assets on a screen — it does not notarise wires, align with a seller's IBAN or produce a deal file your bank will recognise. Start from the homepage overview or any asset hub for how tickets are structured.

No. Crypocto does not act as a broker or marketplace. We settle the money leg once you have agreed commercial terms with a seller, dealer, auction house or gallery. For category context, see the same asset hubs as in Crypto escrow above — the asset choice stays yours.

You sign the commercial contract with the seller as buyer. Crypocto appears on the payment side as the regulated counterparty wiring euros from escrow — which is what most dealers and notaries expect. The exact wording is checked per jurisdiction before you sign; send the draft through the contact desk early.

The desk routinely closes real estate, vehicles, watches, jewellery, art & collectibles and selected business stakes. If your ticket is unusual, use the quote form with a one-paragraph brief — we will say yes or no within one business day.

The reference fiat amount on the invoice is frozen at deposit confirmation on-chain. What happens on the spot market after that moment does not change the seller's wire. That policy is the same for USDT/USDC, BTC and ETH — see rate-lock wording on the on-ramp page; off-ramp follows the same principle.

Yes — that is the default model. The seller sees a SEPA credit from a named EU counterparty; their accounting looks like a normal bank sale. You fund the escrow from your wallet; we handle conversion and compliance on our side — the same payout shape as on the off-ramp when the seller is not taking crypto directly.

The on-ramp is the regulated path from your bank account into USDT/USDC, Bitcoin or Ethereum — with KYC once, a locked rate when funds land, and delivery to a wallet you control.

SEPA and SEPA Instant are the default for EUR; SWIFT covers USD and selected third-currency wires. Local rails (PLN, DKK, etc.) are quoted per country page — see the Poland or Sweden hubs for examples.

USDT/USDC are the default stablecoins on Tron and Ethereum networks (choice depends on ticket size and counterparty risk). BTC and ETH are supported on the same compliance rails described on the on-ramp page. Other assets are available by request after a short desk review.

Most EUR→USDT/USDC tickets clear within 24–48 hours of the wire hitting the segregated account — faster where both banks support SEPA Instant. SWIFT and cross-currency pairs can add a day. See the on-ramp hub for the full rail picture.

Minimums vary by corridor — several markets (including Ukraine and Poland) publish lower entry tickets on their country pages; the standard EU desk reference is higher elsewhere. The consolidated picture is on our quote form and on each country hub.

Yes, after KYB and signatory documentation. The same rails support treasury USDT/USDC top-ups, invoice-specific conversions and recurring programmes — describe the pattern on the quote form or in your first message to the desk.

The off-ramp is the regulated path from USDT/USDC, BTC or ETH to a bank payout (EUR, USD or selected local currencies) with a memo your bank can file.

No. Payout accounts must be in the same name (or KYB entity) as the screened sending wallet. That rule protects both sides and keeps the wire inside EU AML expectations; it matches the payout rules on the off-ramp page.

Yes, in Ukraine and a handful of EU cities by prior arrangement. Minimums, courier windows and documentation differ from SEPA — your manager publishes a checklist before you book.

Every leg closes with an invoice from the licensed counterparty, a conversion memo, KYC confirmation and chain-of-custody evidence for the escrow wallet. The scope lines up with our AML/KYC disclosures, the privacy policy and the documentary expectations in our terms.

Yes. Every ticket runs through EU-grade AML/KYC — identity verification, wallet screening and, where required, source-of-funds analysis. We do not cut corners on high-value real-asset paths.

Expect a structured narrative: how the coins were acquired (mining, employment, trading, a prior off-ramp, etc.), supporting bank or exchange statements, and wallet history where relevant. The depth scales with ticket size; send context early via the quote form so compliance can triage.

Case-by-case. EU/EEA residency is the straightforward path. If you are non-resident but the deal and the bank account are inside the EU, send facts early through the quote form — compliance will pre-clear before any rate is published.

Real estate is usually 4–8 weeks after escrow opens — notary, land registry and seller dependencies dominate. Watches, cars and jewellery often land in 2–4 weeks once KYC and shipping are aligned. Pure on-ramp or off-ramp tickets are typically 24–48 hours.

You receive a single all-in quote before you send assets or fiat. The quote states the reference rate, the fee component and the net amount the counterparty receives — no hidden retail spreads. Request one on the quote form; fee mechanics are also framed in our terms.

Yes. We can prepare a formal Proof-of-Funds pack confirming controlled balances — accepted by banks, sellers and notaries across the EU. Turnaround is usually 1–2 business days after KYC is green; ask via the quote form. Timelines for asset legs are illustrated on the real estate hub.